LAST UPDATED: APRIL 2026
Refund
& Policy
Cancellations
Quality Guarantee
Quick Refunds
We strive to ensure complete satisfaction with every order. Read our policies regarding order cancellations, quality concerns, and refund processing for Bright Water Tech.
Quality Promise
Fair Returns
Clear guidelines for order changes and quality assurance.
Refund & Cancellation Policy
Our primary focus is providing you with the highest quality water treatment systems and a seamless installation experience.
Policy Sections
1. Overview
At Bright Water Tech, our primary focus is providing you with the highest quality water treatment systems and a seamless installation experience. We understand that circumstances may arise where a refund or equipment replacement is requested. This policy outlines the conditions and procedures for processing returns, replacements, and refunds for our products.
2. Cancellations
• Pre-Dispatch Cancellations: Orders can be cancelled for a full refund if the cancellation request is made before the water treatment equipment is dispatched for installation or shipping.
• Post-Installation: Once the water treatment system has been installed and commissioned at your premises, cancellations cannot be accepted as the system is integrated into your facility. No refunds will be applicable after installation except in case of verified manufacturing defects.
• Unavailability: If we are unable to fulfill your order due to stock unavailability or technical constraints, a full refund will be initiated immediately.
• Post-Installation: Once the water treatment system has been installed and commissioned at your premises, cancellations cannot be accepted as the system is integrated into your facility. No refunds will be applicable after installation except in case of verified manufacturing defects.
• Unavailability: If we are unable to fulfill your order due to stock unavailability or technical constraints, a full refund will be initiated immediately.
3. Quality & Performance Guarantee
Performance Concerns: If the system performance is below the agreed or expected operational standards, subject to raw water conditions and proper usage, the customer must inform our service team within 48 hours of installation.
Performance issues arising due to improper usage, lack of maintenance, or unsuitable site conditions will not be eligible for replacement / any refund.
Replacement: We will gladly arrange for technical inspection and replacement of any faulty components / entire unit ( subject to verification and approval ) by our technical team.
Condition of Goods: Items must be in their original condition (excluding installation marks) to be eligible for replacement under warranty.
Performance issues arising due to improper usage, lack of maintenance, or unsuitable site conditions will not be eligible for replacement / any refund.
Replacement: We will gladly arrange for technical inspection and replacement of any faulty components / entire unit ( subject to verification and approval ) by our technical team.
Condition of Goods: Items must be in their original condition (excluding installation marks) to be eligible for replacement under warranty.
4. Missing or Incorrect Equipment
• Discrepancies: In the rare event that components are missing from your system or incorrect models are delivered, please notify our installation technician immediately or contact support within 24 hours.
• Resolution: We will dispatch the correct components at no extra cost, or issue a refund/credit for the value of the missing parts if they cannot be replaced promptly.
• Resolution: We will dispatch the correct components at no extra cost, or issue a refund/credit for the value of the missing parts if they cannot be replaced promptly.
5. Payment Issues
• Failed Transactions: If your account is debited but the order is not placed (payment failure), the amount will typically be auto-refunded by your bank or payment gateway within 3 to 5 working days.
• Double Charges: If you are charged multiple times for the same equipment or service, please contact customer support. We will reconcile the payments and process a refund for the duplicate transaction promptly.
• Double Charges: If you are charged multiple times for the same equipment or service, please contact customer support. We will reconcile the payments and process a refund for the duplicate transaction promptly.
6. Refund Processing
• All refunds are subject to verification and approval by BRIGHT WATER TECH.
• Mode of Refund: Approved refunds will be credited back to the original mode of payment (Online Transfer, UPI, or Bank Account).
• Timelines: Standard processing time for refunds is 5 to 7 working days from the date the refund is approved by our billing team.
• Bank Delays: Please note that we are not responsible for delays caused by your bank or payment issuer in reflecting the credited amount.
• Mode of Refund: Approved refunds will be credited back to the original mode of payment (Online Transfer, UPI, or Bank Account).
• Timelines: Standard processing time for refunds is 5 to 7 working days from the date the refund is approved by our billing team.
• Bank Delays: Please note that we are not responsible for delays caused by your bank or payment issuer in reflecting the credited amount.
7. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will be reflected on this page with an updated date.
8. Customer Support
For any questions, disputes, or status updates regarding your orders or refunds, please reach out to our dedicated support department:
Bright Water Tech
1/31, C2, Perumal Koil St, Swarnapuri, Salem. 636004.
India
Phone: +91 9 344 366 366
Email: brightwatertech@gmail.com
Bright Water Tech
1/31, C2, Perumal Koil St, Swarnapuri, Salem. 636004.
India
Phone: +91 9 344 366 366
Email: brightwatertech@gmail.com